google-site-verification=Ry2hvg0LIJXJts-Aq2G3d5JJ-qPMso5oaQbfPNSOyt4 FAQ | Burnley | Secret Event

FAQ

1. WILL I RECEIVE A PAPER TICKET?

No, all our ticketing is done electronically and you will not receive a paper ticket. If you have lost your email confirmation, we can re-send the e-tickets to you, just drop us a message. We prefer to minimise our carbon footprint and encourage you to save your tickets to your phone rather than printing but whatever suits you best. 

 

2. CAN I BRING MY OWN FOOD AND DRINK?

No, we will provide all the food and drinks for your secret event. You only need to bring yourselves!

 

3. WHAT TIME DOES IT START?

The times can vary slightly depending on sunset and can differ on the night by up to 30 minutes depending on the conditions. If there are any timing changes we will let you know via email and our website/facebook.

 

4. IS IT SUITABLE FOR CHILDREN?

No admittance to guests under the age of 16 and ID may be required.

No guests under 18 are permitted to consume alcohol at the event.

 

5. CAN I BRING MY DOG?

Assistance dogs are welcome at our events. Please clean all mess and if your dog makes any noise please be aware you may be asked to leave.

 

6. CAN I SMOKE?

Smoking is permitted outside in designated smoking areas and we ask you to respect those around you and request you move to an area that will not be impactful on other guests.

 

7. WHAT HAPPENS IF IT RAINS?

If the forecast is less than favourable on the day please come prepared for the conditions. Umbrellas are permitted but please be considerate of other guests. We will only cancel an event in the event of extreme high winds which create a concern for public safety, should this happen we will email all ticket holders the moment the decision has been made. As yet we have never needed to cancel a screening due to weather.

8. CAN I GET A REFUND?

We cannot issue refunds but your tickets are transferable so please feel free to sell your tickets should you not be able to attend. Just email us with your name, confirmation you have sold your tickets & the new attendees name/s & email address.

9. WHAT IF I ASK NICELY OR GET ANGRY?

The above rules apply to all guests. Please be aware that we do not tolerate any form of abuse towards our team or other guests under any circumstances and any such behaviour will result in ejection from site.

10. GRIEVANCE PROCEDURE

Secret Events aims to create a unique evening experience, whilst we aim to cater for everyone's tastes, palates and entertainment tastes we cannot 100% guarantee this will be achieved. Should you have any issues please do not hesitate to contact us. We prefer to try to sort issues out in the moment so please raise your problem with one of our team who will be happy to help.

Alternatively please email us @ info@secretevent.co.uk

Want to talk to a human? Please call Ryan on 07980 824268 or Mark on 07500 130384
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Burnley BB12 7BF